Cancellation & Refund Policy

If you cancel within 48 hours of payment, and before your onboarding call or the start of any work, we refund the full amount paid, less any non-refundable payment-gateway charges.

Monthly memberships can be stopped at any time before the next billing cycle; no further payment is taken and the membership ends at the end of the month already paid for. The current month is not refunded once work has begun.

Quarterly memberships are paid three months upfront at a discounted rate. Stopping one ends it at the end of the current quarter. The quarter already paid for is not refunded once work has begun, except under section 5.

Unused monthly capacity (for example videos or creatives not requested in a month) is not refunded or credited.

One-time products can be cancelled for a full refund until we have accepted your brief and begun work. After that, they are not refundable, because the work is made to order for you.

Quoted items follow the cancellation terms in their quotation.

For shoot products (Founder / CEO Video Shoot, Half-Day Content Shoot, Event Content Coverage) and shoots included in a membership:

• Cancelled 7 days or more before the shoot date: full refund of the Genesis fee.
• Cancelled 3 to 7 days before: 50% of the Genesis fee is refunded.
• Cancelled less than 72 hours before, or a no-show: not refundable.
• Third-party costs already committed — talent, locations, studios, hair and makeup, props and set builds — are not refundable once booked.

A shoot rescheduled at least 72 hours in advance is not a cancellation; see our Terms & Conditions.

If Genesis cannot deliver a paid product, or cannot provide a membership’s capacity for reasons within our control, we refund the undelivered part of what you paid, calculated pro rata, or — if you prefer — credit it to a future billing period.

Approved refunds are made to the original payment method through Razorpay within 7 working days of approval. Your bank or card issuer may take a further 5–10 working days to show it. Refunds are made in INR; any currency-conversion difference is not covered.

Discounts are recalculated on a partial refund: if cancelling one item removes a bundle saving or the AI + Studios combo, the refund is reduced by the discount that no longer applies.

All Genesis deliverables are digital. They are delivered by download link, shared drive or the platform agreed with you; nothing is shipped physically. Delivery times are those confirmed for your plan, product or brief.

Genesis Events and Media Group (Genesis Media) 004, Sankalp Siddhi New Panvel (E), Navi Mumbai Maharashtra – 410206 India

Email: hello@genesismedia.co